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Who is responsible for the custom tax?

 For international purchase, there may be customs and/or duty tax imposed. All duties, taxes or other fees are the responsibility of the customer and excshoes.com is not liable for a shipping delay caused by a package held up at the airport or other port of entry due to unpaid duties or taxes. To avoid unexpected delays or charges, please check with your local authorities before placing your order. excshoes.com will declaim the package as low as we can.

 

What if my package lost?

 If the package failed to reach you overrun 3 weeks after delivery, you might consider this as package lost. If you meet this, please contact us with your order number.

 

What if your store doesn't have the design I want?

 We can also make shoes from pictures. If you can't find a right shoes in our store, then you can send the pictures of shoes you want to our email box [email protected] and we can customize for you.But there is a minimum quantity 

 

After payment, how can I check my order status?

 During order processing, you will receive several emails from our sales department. We will send “payment notification” when we received your payment. Then once your package had been shipped out, we will send you the tracking number. Should you have any question of your order, you can contact us by Live Chat or send us an email to [email protected]

 

How to pay by Western Union?

 Western Union offers the quickest cash deliver method in the world. You can transfer your money at a western union agent location or by phone. Or you can also transfer your money online through your credit card or debit card by western union.

 1.Transfer money by using cash at a Western Union agent location.

 Please find the nearest Western Union agent location and fill in a form according to the bank's request. After finishing the payment, please kindly send an email to us about payment information.

 You can check out thorough following link:

http://www.westernunion.com/info/agentLocator.asp?country=global

 2.You can use your credit cards or debit cards to send money through online or by phone. You can also visit www.westernunion.com to see other transfer methods that your country supports.

 

 3. excshoes.com Western Union beneficiary:

how to pay click here

 4.NOTICE: Please re-check total payment amount before transferring. Dressdo.com will not cover any handling fees added on by local Western Union branches.

 5.Pay by Western Union is strongly recommended not only because you can enjoy extra discount but also it is a safe & fast way.

 If you have further questions, please do not hesitate to contact us: [email protected]

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